Shipping policy

CAMBRILLE LLC — SHIPPING & DELIVERY

Manufactured in India. U.S. service and dispatch from New Jersey.

SHIPPING CHARGES

Shipping is quoted separately from New Jersey to your nominated delivery address. Your quote identifies the agreed service and any known handling, expedited, or multiple-destination charges. Additional services or address changes are confirmed before related charges are incurred.

PRODUCTION AND TRANSIT TIMES

Production typically takes 30–60 days after the required advance payment has cleared and final artwork, sample, and specification approvals are complete. The schedule depends on the product, quantity, and customization and is confirmed for your project.

Transit time is additional to production time unless your quote expressly states otherwise.

Tell us about event dates and other firm deadlines when requesting a quote. A requested arrival date becomes a delivery commitment only where Cambrille expressly agrees to it in writing.

We communicate material delays and discuss practical options. Changes to approvals, addresses, or order specifications may require a revised schedule.

PAYMENT BEFORE DISPATCH

For new customers, the remaining 50% balance must be received before dispatch from New Jersey.

For approved credit accounts on our 30/50/20 schedule, the second installment of 50% must be received before goods are released for dispatch. The final 20% is due within 10 calendar days after delivery to the nominated address.

Any alternative payment schedule must be agreed before order acceptance.

DELIVERY ADDRESS AND RECEIPT

Delivery means receipt of the goods at the customer’s nominated address. For direct shipments, this may be the distributor’s end customer.

Please provide a complete, accurate address and any receiving requirements before dispatch. Address changes, redelivery, or additional handling may affect costs and timing; related charges are confirmed before they are incurred.

Where an order ships in agreed installments, shipment and payment milestones are set out in advance. Any special freight or risk-of-loss arrangements are stated in the agreed quote.

DIRECT SHIPPING FOR DISTRIBUTORS

We can ship directly to your customers in neutral packaging, with packing-slip instructions agreed before dispatch. Distributor shipments do not include Cambrille marketing inserts.

Required country-of-origin, safety, and compliance labeling remains in place.

INSPECTING YOUR SHIPMENT

Please inspect goods promptly upon receipt. Photograph visible damage and retain the goods, cartons, labels, and packaging so we can investigate and assist with any carrier claim.

Report visible damage, shortages, or incorrect items within seven calendar days of delivery to production@cambrille.com. Include your order number, affected quantities, a description, and clear photographs.

Manufacturing or decoration defects should be reported within 30 calendar days after delivery. Defects that could not reasonably be discovered during inspection should be reported promptly after discovery; applicable legal rights remain preserved.

Please refer to our Terms of Service and Return and Refund Policy for remedies. Contact us before returning any goods.

SAMPLE SHIPPING

Sample shipping is paid by the customer. The dispatch location, shipping cost, and estimated timing are confirmed for each sample request.

ORDERS THROUGH FAIRE

Orders placed through Faire follow the shipping and transaction arrangements shown on Faire and agreed for that order.

CONTACT

Cambrille LLC
New Jersey, United States
production@cambrille.com
+1 609 686 0803

We respond to inquiries within one business day.