Refund policy
CAMBRILLE LLC — RETURNS, REFUNDS & CANCELLATIONS
This policy applies to direct custom golf and branded merchandise orders accepted under these terms. Earlier orders retain their agreed terms. Orders placed through Faire follow the applicable Faire transaction terms and arrangements agreed for those orders.
CUSTOM-MADE PRODUCTS
Our custom-made and personalized products are produced to approved specifications and are not returnable for a change of mind.
This does not remove remedies for manufacturing defects, incorrect goods, or products that do not meet the agreed specifications.
REPORTING AN ISSUE
Please inspect your shipment promptly upon receipt.
Visible damage, shortages, or incorrect goods must be reported within seven calendar days after delivery to your nominated address.
Manufacturing or decoration defects should be reported within 30 calendar days after delivery. Defects that could not reasonably be discovered during inspection should be reported promptly after discovery. Applicable legal rights remain preserved.
Email production@cambrille.com with:
• Your order or invoice number.
• A description of the issue.
• The affected product and quantity.
• Clear photographs of the goods and, where relevant, the cartons, shipping labels, and packaging.
Retain the affected goods and relevant packaging while we investigate. Do not return, alter, or dispose of them without our instructions, except where necessary for safety.
HOW WE RESOLVE CLAIMS
We acknowledge claims within one business day and provide next steps after assessment.
Depending on the issue, we arrange repair, replacement, or an appropriate credit or refund for the affected goods. Where Cambrille is responsible, we cover reasonable agreed corrective shipping costs.
RETURN AUTHORIZATION
Please contact us before returning any goods. We will provide authorization, the appropriate return address, and shipping instructions.
Do not send returns to an address shown on an earlier shipment without confirming it with us first.
APPROVED SPECIFICATIONS
The agreed specification and approved artwork or sample establish the production requirements. Customer approval does not relieve Cambrille of responsibility for manufacturing defects or departures from those requirements.
Any permitted material, color, dimensional, or quantity variation is agreed in advance. Natural material or weave variation is assessed against the approved reference and is not a blanket exception for defects.
ORDER CANCELLATIONS
Contact production@cambrille.com promptly if you need to cancel an order.
We assess what can be stopped and provide an account of completed work and committed, nonrecoverable costs. These costs are deducted from the advance payment, with any remainder refunded.
If documented costs exceed the advance, the customer is responsible for the agreed amount due. Some work cannot be canceled once production has progressed.
If Cambrille cannot fulfill an order, we discuss an agreed alternative or refund amounts paid for goods or services we will not supply. Customer-requested cancellation charges do not apply merely because Cambrille cannot perform.
RELATED TERMS
Please read this policy together with our Terms of Service and Shipping Policy. Nothing in this policy excludes rights or obligations that cannot lawfully be excluded.
CONTACT
Cambrille LLC
New Jersey, United States
production@cambrille.com
+1 609 686 0803